Manager Console

My Pike Place roast tasted burnt this morning. It's usually perfect, but today was off.

The restrooms were not clean, and several tables were sticky and had not been wiped down.

The line was incredibly long, and mobile orders were piling up. Waited 20 minutes for a single latte.

The barista who took my order was so friendly and made my day! Excellent service.

The music in the store was extremely loud today, making it hard to have a conversation.

The wait time has been consistently over 15 minutes for the past week during the morning rush. It feels like the store is understaffed.